Return and Refund Policy
Overview At Polkadot Chocolates Store, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy.
Returns
- Eligibility: Products must be returned within 30 days of purchase. Items must be unopened, unused, and in their original packaging.
- Process: To initiate a return, please contact our customer service team at [Your Contact Information] with your order number and reason for return.
- Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions.
- Processing: If approved, refunds will be processed to the original payment method within 10 business days.
- Non-Refundable Items: Certain items, such as gift cards and sale items, are non-refundable.
Exchanges We only replace items if they are defective or damaged. If you need to exchange a product, contact our customer service team for assistance.